Hostname is the name of the server connection you are testing. See the section Determining hostname below for help with the hostname. ![]() You can then open this file and paste the contents into your email message to Support. This writes the command results to a text file named trace1.txt in the root of your C:\ drive. If you have difficulty copying the traceroute information, or if it runs off the screen, you can type this command instead: You can now paste it into a document and send to Support. Select tracert results using your mouse cursor and right-click on it to copy into clipboard. Send us the complete results (every line) for analysis.It will generate a list of the connections along the way and some information about the speed of the steps along the way. You may have to wait up to a minute or more for the test to complete. ![]() Where hostname is the name of the server connection you are testing. See the section Determining hostname below for help with the hostname. With a cursor blinking next to the > symbol.
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